Refund Policy


We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We will always do our best to take care of you.


30-DAY MONEY BACK GUARANTEE

We stand behind our products. If for any reason you are not completely satisfied with your purchase, you have 30 days after receiving your product to contact us and ask for a full refund.


REFUND ELIGIBILITY

You are eligible for a refund if you fall into any of the categories listed below:


  • Damaged product
  • Faulty product 
  • Wrong product
  • The product did not arrive
  • You are not satisfied with our product


HOW TO APPLY FOR A REFUND?

Send us an email at support@lenscave.com or give us a call on +1800-303-3024 and one of our customer support advocates will create and submit the refund request for you.


PRODUCT RETURNS

LensCave will cover the cost of returning the item/s to our warehouse.


All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.


WHEN CAN YOU EXPECT YOUR REFUND BACK?

Once we have received the returned device to our warehouse, it will take approximately 2 business days to process a refund.


Once we issue the refund, it can take 5-7 business days to reflect on your original payment method.


STILL HAVE A QUESTION? CONTACT US:

Address:  16192 Coastal Hwy, Lewes, Delaware 19958

Hours: Monday - Friday 9am - 5pm PST
Email: support@lenscave.com
Phone: +1800-303-3024