Refund Policy

30-DAY MONEY BACK GUARANTEE

We stand behind our products. If for any reason you are not completely satisfied with your purchase, you have 30 days after receiving your product to contact us and ask for a full refund.

REFUND ELIGIBILITY

You are eligible for a refund if you fall in any of the categories below:

  • Damaged product
  • Faulty product 
  • Wrong product
  • Product didn't arrive
  • Not satisfied with our product

HOW TO APPLY FOR A REFUND?

Send us an email to info@lenscave.com or give us a call at +1 619 510 3233 and one of our customer support advocates will create and submit the refund request for you.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

PRODUCT RETURNS

We will not ask you to ship the product back to us if you apply for a refund. We are in this business to build loyal customers base. Therefore, you can keep the product as a gift from us if you are not fully satisfied with your purchase.

WHEN TO EXPECT YOUR REFUND BACK?

After you apply for a refund using any of the two methods listed above, your refund will be processed to your credit card or original method of payment. Please allow 3-5 business days for turnaround once refunded!